Terms of Service

Our service

We provide pickup, cleaning, and delivery of laundry and dry-cleaning items in Karachi, currently limited to DHA (all phases) and Clifton. Orders are currently delivered on our Standard 48-hour turnaround, measured from the time of pickup, not booking. Express (24h) and Same-Day (12h) options are not yet available.

Placing an order

You're responsible for giving us accurate contact and address details, since we can't complete a pickup we can't find or reach you for. The price shown at checkout is what you'll be charged for that order.

Pickup & delivery

Please have someone available at the address during your chosen 2-hour pickup window. While we aim to meet the delivery timeframe for your chosen speed, delays can occasionally happen due to traffic, weather, or unusually high order volume; we'll do our best to keep you updated if that happens.

Payment

We currently accept Cash on Delivery and Bank Transfer. For bank transfer, our team confirms your payment before the order is dispatched for pickup. We may add other payment methods in future.

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Cancellations

You can cancel free of charge any time before your order is picked up. Once your garments have been picked up and cleaning has begun, the order can no longer be cancelled or refunded.

Garment care & liability

We handle every order with standard industry care. In the rare case that an item is damaged or lost while in our care, we'll work with you individually toward a fair resolution, taking into account the item's condition, age, and value. Our maximum liability for any item is five times (5x) the cleaning charge paid for that item, regardless of its purchase price or replacement cost. By placing an order you accept this limit.

Colour, print & fabric changes

Cleaning can reveal weaknesses that already exist in a garment. We are not responsible for colour running or fading, prints or embellishments cracking, peeling or coming off, shrinkage, stretching, or fabric weakening where these result from the material's own quality, dye stability, age, wear, or the manufacturer's care instructions. This includes items with no care label, or where the care label's instructions turn out to be inaccurate. Items are accepted for cleaning at the owner's risk in these respects.

Pre-existing damage & fragile items

We can't guarantee outcomes for items with pre-existing damage, weak seams, fragile trims, beading, sequins, leather or fur trim, or fabric weaknesses that aren't visible or known to us at drop-off. Buttons, buckles, and loose embellishments may be removed or may detach during cleaning. Please remove valuables from pockets before pickup; we're not responsible for items left inside garments.

Items we may decline

We may decline to clean an item if it arrives with damage, staining, or a fabric type that our process could reasonably be expected to worsen. We'll let you know at pickup or inspection if this applies to something in your order.

If we can't reach you for delivery

If we're unable to complete delivery despite reasonable attempts to reach you, we'll contact you using the phone number on your order to arrange an alternative.

Changes to these terms

We may update these terms from time to time; the date at the top of this page reflects the latest version.

Governing law

These terms are governed by the laws of Pakistan, and any disputes fall under the courts of Karachi, Sindh.

Contact us

Swano, Plot# C-1B/14 & 15, Sector 16, Korangi Industrial Area, Karachi
Phone: +92 300 8988884 · Landline: 021-35082250