Frequently Asked Questions
Last updated: 9 September 2026
Do you offer door-to-door dry cleaning and laundry pickup in Karachi?+
Yes. We pick up your laundry and dry cleaning directly from your doorstep in DHA (all phases) and Clifton, and deliver it back within 48 hours. No drop-off required.
Which cities and areas do you serve?+
Karachi only for now: DHA (all phases) and Clifton. We plan to expand to more cities and areas over time.
How does pickup and delivery work?+
You pick a 2-hour pickup window when booking. Our rider collects your garments, they get cleaned, and delivered back to you within 48 hours of pickup (Standard). Express (24h) and Same-Day (12h) options are coming soon.
Do I need to create an account?+
No. You can book a pickup with just your name, phone number, and address, no signup or password required.
What payment methods do you accept?+
Cash on Delivery, and Bank Transfer (confirmed by our team before your order is dispatched for pickup).
Can I cancel or reschedule my order?+
Yes, free of charge any time before delivery. Message us on WhatsApp at +92 300 8988884 with your order ID and we'll confirm the change after verifying it's really you. There's no self-service cancel or reschedule button, by design, since your phone number alone isn't proof of identity.
What if my clothes come back damaged?+
Contact us right away with your order ID. We handle every case individually and work toward a fair resolution. Our maximum liability for any item is 5x the cleaning charge paid for that item, and we are not responsible for colour or print fading, shrinkage, or fabric weakening caused by the material itself. See our Terms of Service for full details.
How do I track my order?+
After booking, you land on a live tracking page showing your order status. Bookmark that link (or keep the order ID) to check it again later from any device.
Is there a minimum order?+
No. Everything is priced per item, so you can book a single garment if you like. A delivery fee applies to orders under Rs 1,500.
How do I contact you directly?+
Call or WhatsApp us at +92 300 8988884, or call our landline at 021-35082250.